Home / Webinars Use Of DigitalCX

Webinar series on the use of DigitalCX

Enjoy a series of webinars from us in the coming weeks. This page includes diverse webinars which will showcase the uses of DigitalCX. Browse through and register for the ones you’re interested in.

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14:00 - 14:30 CEST

1 October 2020

Learn how Events can help your chatbot to reactively and proactively engage with your customers.

In this webinar, we talk about the different kind of Events you can implement in your project. We discuss several scenarios for which you can use Events to expand the ways you use your chatbot to engage with your customers.

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14:00 - 14:30 CEST

8 October 2020

How understanding the context of a question can help you write more specific answers. 

When building up your database, you might want to give a different answer to a question-based on the circumstances surrounding this question. In this webinar, we talk about the different kind of circumstances that can influence the way you want to answer a question, and how you can use “Context” in DigitalCX. 

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14:00 - 14:30 CEST

22 October 2020

Making your dialogs more conversational.

In this webinar, we will give you some inspiration for building Conversational Dialogs in DigitalCX. Learn about the do’s and don’ts when building dialogs in a conversational style.

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14:00 - 14:30 CEST

29 October 2020

Learn how to effectively align and optimize your chatbots recognition of your customers’ questions.

In this webinar, we will show you how to use the insights provided by DigitalCX to optimize the recognition of your chatbot after go-live. This will help your chatbot to provide better answers, improving the customer journey with the chatbot.

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