2019 seems set to be another year of change in the utilities sector. Utilities are leveraging new technologies to serve increasingly sophisticated customers and improve operational efficiencies. Competition, higher customer service expectations as well as competitive pricing are forcing us in the utilities sector to deliver more sophisticated technologies and drive high – tech digital experience.
What are the opportunities?
At the front-line we have to deal with large scale customer contact, and as always we have to handle this quicker, more efficiently, with the pressure of reducing cost to serve and the rigors of a wide reaching regulatory regime. The case for increased self-service is therefore much clearer.
Many companies having invested in a comprehensive online presence, often use digital conversation technology to engage and resolve customer issues. However, this is simply playing catch up in a sector and industry that is always forced to innovate. The world of customer engagement does not stand still. It is not a build-it-once-and-than-it’s-fixed model.
At CX Company we are delivering the next wave of digital engagement, through our intelligent chatbot platform.
How do we help?
With 12 clients in the utilities sector across Europe and generating over 4 million interactions per day, we have developed a range of utility focused intelligent chatbot solutions. So tap into the power of others and lets us guide you through developing a compelling solution built on 15 years of experience and hard operational experience.
As an inspiration, here a case study over a like-minded company who is a few steps ahead in adopting high tech digital experience.
We helped this leading energy supplier to connect with its customers, build brand loyalty and gain a distinctive position on the energy market. As a result, they reduced calls by 50%. Download the case study below to learn more.