At CX Company we recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws. This privacy statement explains what personal data we collect from you, through our interactions with you and through our products, and how we use that data. It also stipulates your rights and how you can contact us in case you feel the need to enforce your rights.
We collect data to operate effectively, to uphold security and to provide you with the best experiences with our products.
When you wish to receive information, download publications, enroll for a live or virtual event or request a trial, we may ask you to provide your name and business contact information, as well as other information in connection with your request. We use this information in connection with your request and to communicate with you. This information may also identify you when you visit our websites. We will retain your information for potential future interactions with you.
In general, we may collect information relating to your use of our websites, our presence on social media and our online services through the use of various technologies.
For example, when you visit our websites or access our online services, we may log certain information that your browser sends us, such as your IP address (including information deriving from your IP address such as your geographic location), browser type, version and language, access time, duration of access, and referring website addresses; we may also collect information about the pages you view within our sites, the time you spent on each site and other actions you take while visiting our website. From our client’s, we handle credentials and similar security information used for authentication and account access to our services.
We also collect information you provide to us and the content of messages you send to us, such as feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, chat sessions with our representatives may be monitored and recorded.
When using our services indirectly, through our clients, data collection and gathering is governed by agreements and could differ from above mentioned statements. For questions, you should contact the respective client organization.
As already mentioned, we may collect information relating to your use of our websites and services. One of the techniques for this is by using cookies which are small pieces of information sent to, and stored on, your computer by your browser.
We use Google Analytics and have taken the following measures regarding the protection of personal data:
Furthermore, it is possible on our website to completely disable Google Analytics. No (anonymous) analytical data is then stored by you. You can read how to do this under chapter 3.
We use the data we collect for the following purposes:
Provision of our services; We use data to provide and improve the products we offer and perform essential business operations. This includes operating our services, maintaining and improving the performance of the services, protecting our and our clients’ data, developing new features, conducting research, and providing customer support.
Communication; We use data we collect to communicate with you and personalize our communications with you. For example, we may contact you by phone or e-mail or other means to provide information on your contracts, your projects, customer service requests or to ask you for feedback. Additionally, you can request information on our services, sign up for events or to receive promotional communication. Whenever appropriate we will provide you with the option to manage your communication preferences.
We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorized. We also share data:
To prove our efforts in providing appropriate security we are in the process of achieving ISO 27001 certification. This is a framework that focuses on having and maintaining appropriate security controls to guarantee confidentiality, integrity and availability of data throughout the organization.
We also have taken the necessary actions to be compliant to the new European Data Protection Regulation (GDPR); we appointed a Data Protection Officer, we adjusted or created processes to accommodate the new rights of data subjects, we entered into agreements with clients and suppliers to guarantee compliance through the whole supply chain. All sensitive data is stored and handled in the EU by approved suppliers and we don’t keep data longer than necessary.
According to the European Data Protection Regulation (GDPR) you have the right to control your data. This includes the right to access, rectification, erasure and restriction of processing. To contact us with regards to using these rights, please send an e-mail to email@example.com. For consumers using our products via our clients’ websites and services, we ask you to please contact our respective client.
If you do not wish to receive marketing communication anymore then also please send an e-mail to firstname.lastname@example.org or use the unsubscribe option in our marketing communication.
For specific questions regarding subjects in this policy, please send an e-mail to email@example.com. For general questions, please contact on our offices or right an e-mail to firstname.lastname@example.org.
Owner manages this website in the Netherlands. Any form of judicial discord is subject to Dutch law and will be submitted to the district court in Maastricht.
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