Let’s work smarter as a Partner - enhancing your service portfolio and deepening your client relationships

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Why Partner

Specialist expertise – mutual benefit

Whether you want to enhance your own portfolio of value-add services or could benefit from a deeper relationship with your clients, our partnership model allow you to do so. We provide the DigitalCX Platform, you can focus on delivering the services, creating value and improving the relationship.

We are passionate about our platform, and so are our clients.  The simplicity of our implementation model means you get your clients up and running and self-sufficient in as little as 8 weeks.  This is due to the flexibility of technology – easing into the client’s existing ecosystem, delivered through their preferred service delivery model and integrating with their associated technologies for optimum results and management simplicity.

As a CX Company Business Partner, you can implement DigitalCX in any way your clients prefer. Encompassing the sales lifecycle from opportunity creation to on-going maintenance and support, DigitalCX is a commercially beneficial addition to your sales portfolio and a valuable tool in discovering innovative ways to integrate deeper with your clients. Having a simple to execute, tried and tested, proven and prized product for data collection and chatbot services in your portfolio, you can take full advantage of the accelerating market demand for these services. And as business potential expands as a result, the on-going opportunities to expand the footprint in your client relationship are exponentially broadened.   

Partner Services

CXCompany provides the Platform, you provide the services and deliver value to your clients. The types of services our partners bring to their clients are:

Discovery

    • Consultancy

Create & Build

    • Project Management & Delivery
    • Interaction Design / UX & UI
    • Front End Creation – Coding
    • Content / Knowledge Management
    • Backend Integrations – Coding, Architecture, Security

Maintain & Improve

    • Content / Knowledge Management
    • Business analyst – reporting
    • Continuous Improvement Services

The benefits of being a CX Company Partner

  • Why we choose partners

    CX Company has full focus on developing the DigitalCX Platform. Implementing and developing clients requires a different skillset and organisation. Working with partners allows us to focus on our platform and at the same time ensures high quality delivery for clients. To achieve this, CX Company holds a close relationship with its partners and rewards their efforts.

    Reseller Partners

    Reseller partners are excited by the sales potential in identifying new prospects, winning new contracts and building long-lasting client relationships. They are focused on bringing new brands onboard and introducing them to the vast possibilities of the DigitalCX Platform.

    Implementation & Technology Partners

    CX Company partners with approved implementation and technology partners to deliver capacity and expertise to CX owned projects that enable clients to get the services and support they need from expert professionals.  Ranging from front end design and data connections to content management and full-service outsourcing, our partners enable clients to execute quickly and get results sooner without the need for in-house capabilities.  

  • Why partners choose us

    CX Company has a proven track-record in value generation for both our partners and their clients. With the ability to harmonise and incorporate into existing business protocols, processes and practises of clients, DigitalCX is a natural extension to the on-going client discussion. 

    DigitalCX is designed to form part of an integrated approach to customer engagement, powering more than 4 million customer interactions per day and integrating content from across internal knowledge bases to give more detailed and personalised responses.  The DigitalCX platform enables easy data integration with other smart front and back end systems, connecting to other channels, systems and databases to deliver maximum benefit for comparatively little cost. DigitalCX allows you as a partner to be more successful!

    And, you’re in good company. With minimal training required and a ‘pick and mix’ approach to service selection, our partners range from small digital agencies that specialise in front end design to global BPOs responsible for delivering contact centre performance improvement as part of a large scale digital transformation programme.

  • How we support partners

    Partners are a key part of the CX Company business and we offer a range of support services to suit, such as: 

    • Partner Sales Support – full sales training based on best practices in a sandbox environment and with demo facilities.
    • Partner Onboarding – with DigitalCX training and tutorials
    • Partner Support Desk – full Support on DigitalCX usage, metrics and best practices
    • DigitalCX Support – technical, feature functions and integration support
    • Partner Business Program – CX Academy and the Roadmap & Input Program

Find out how DigitalCX can add value to your business and help you integrate deeper with your own customers.

Dirk Stuip - Partnerships & Alliances Director
Do you want to improve the efficiency of your contact center? Or increase your conversion rates? Contact us and we will show you how.
Do you want to improve the efficiency of your contact center? Or increase your conversion rates? Contact us and we will show you how.
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