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Albert Heijn Facebook Messenger Chatbot

Albert Heijn introduced the Allerhande chatbot via Facebook Messenger. This chatbot will send anyone who wants a recipe of the day. It…

It's time to start humanising digital

There’s not one truth. With the rise of Digital enterprises we are made to believe that digitisation is the only…

Conversational commerce: what it should be about

In the article “For eBay, AI is ride or die” Japjit Tulsi, VP of engineering at eBay, makes it clear…

What’s your best use case for Intelligent Assistance?

Last week we hosted a webinar and three roundtable sessions on the Engage roundtable conference titled: What’s the best use case…

Exploring Intelligent Assistance for Transforming Self Service Adoption

The last week of September saw a series of discussions held in a recently refurbished County Hall overlooking the Thames.…

Intelligent Assistance: Top tips to win fast

First things first, the language around this topic can be ambiguous at best, and downright confusing at worst. Nobody wants…

Thoughts on machine learning for customer service chatbots

I’m thinking out loud a bit about machine learning strategies for customer service chatbots. Bear with me. More question than…

Thinking about the parts of customer service that should never be automated

Whenever self service or customer service automation solves real problems for customers on their journeys to get their jobs done,…

Technology is not crucial for a chatbot, context is.

The more context we know – the more relevant and personal a conversation becomes. The same applies to a conversation…
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Dirk Jan Dokman, CCO CX Company
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