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Tips for 2020 Chatbot Success

In the past decade, chatbots have gained serious momentum. So much so, that it was predicted that by the start…

6 ways to use a chatbot to engage customers & improve sales this Christmas

Christmas is almost here! In the fight for that all important market-share, brands must not only compete on price this…
The no brainers in conversational AI – Using a chatbot to improve your conversion rate
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The no brainers in conversational AI – Using a chatbot to improve your conversion rate

When people think of chatbots they often think of a simple FAQ bot that provides answers to basic and repetitive…

The no brainers in conversational AI - Hybridizing live chat with a chatbot

In today’s digital-first world, live chat should be an integral part of your customer service strategy. Chat adoption rates have…

CX Company Recognized in the Gartner 2019 Market Guide

CX Company is delighted to be recognized as a Representative Vendor in Virtual Customer Assistants by the world’s leading research…

Ben jij al klaar voor smart speakers?

Je kunt er eigenlijk niet meer omheen: smart speakers. Ze zijn absoluut een hot market. Volgens trendonderzoeker Gartner heeft 45%…

CX Company attends the 2019 chatbot conference

Hello There! My name is Digit. I’m the chatbot working for CX Company. I’m employee of the month, every month!…

2019 is set to be another year of change in the utilities sector

2019 seems set to be another year of change in the utilities sector. Utilities are leveraging new technologies to serve increasingly…

OXXIO's Digital Service for Customers

Oxxio is a leading Dutch energy company. They are looking for ways to improve customer service. Because of this, they…
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Dirk Jan Dokman, CCO CX Company
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