2 &3: Digital Transformation in insurance Customer Engagement and Operational Agility, London, UK




The Digital Transformation in Insurance conference will welcome more than 250 experts to debate the most burning issues the industry is facing. CX will also be at the event, so come and have a talk with us! You can register via the arena website.

8 & 9: Opus Research Conversational Commerce Conference, London, UK



24: CX Company organised breakfast session with Martin Hill-Wilson, Rotterdam, NL

AI is ready to shake up customer service and change customer engagement. But what’s hype and what’s realistic? And which are the brands having huge success with their chatbot deployments and what can we learn from them?

Join customer service leader Martin Hill-Wilson for an exclusive breakfast briefing as he shares a morning of best use case examples and insights from his masterclasses, ultimately revealing how your organisation can deliver genuine and rapid ROI from your self-service strategy.

Sounds interesting? Register for your seat!



5: CX Company organised webinar with Kantar

“What is the right balance between man and machine in your channel strategy?  

Kantar and CX Company combine their knowledge and skills to handle this question in a webinar.

You can register for this 45-minute webinar from Kantar and CX Company on June 5, 2018 at 4:00 PM.

5 & 6: IndustryForum Insurance, Cologne, Germany

IndustryForum Insurance leads the way to the new industry requirements by exploring the opportunities of data and digital technologies in customer engagement and business model innovation.


20 & 21: Harnessing Fintech Information in Retail Banking, London, UK

Following on from the success of the previous 3 editions the event will return for a 4th year in June 2018. This year the program aims to cover the latest content under the theme of innovation in retail banking. We will discuss defining a sustainable strategy for innovation: keeping banks relevant to consumers now and in the future.


12: Customer Engagement Transformation conference, London, UK




The Customer Engagement Transformation Conference will give you insights from organisations who have already transformed their digital customer experience and are reaping the rewards of customer loyalty as a result.

Among these a companies are HSBC, Metro Bank, South East Water, Accent, KoruKids, Philips, Shell, Cambridge City Council, Rayburn Tours, LV=, American Express, AutoTrader, Samsung, LEGO, John Lewis, Bruntwood, News UK and more.


18: CX Company organised webinar with Harald Henn (1 of 2)

Please join us in our webinar hosted by CX Company and Harald Henn. This is the first in a two session webinar series. In this first session we will give an introduction on Smart Assistants and Chatbots and what benefits they can bring to your company.

Curious to see what benefits such an implementation can bring to you? register for the webinar! Please keep in mind that the webinars will be in German.

20: CX Company organised webinar with Harald Henn (2 of 2)

Please join us in our webinar hosted by CX Company and Harald Henn. This is the second in a two session webinar series. In this second session we give you some practial tips ans tricks on how to have a successfull and quick implementation.

Curious to see what tips and tricks we have in store for you? register for the webinar! Please keep in mind that the webinars will be in German.

Our clients

We are proud to work for these brands

Powered by DigitalCX

Conversational commerce

Integrates automated & live chat

Albert Heijn’s new Allerhande Facebook Messenger chatbot is built by CX Company partner Makerstreet with our conversation platform DigitalCX.



Our first chatbot

In 2005 we developed our first chatbot for MSN Messenger. This Rabobank chatbot helped customers discover if they qualified for a loan.

OXXIO Digital Service App

Personal energy assistant

Powered by DigitalCX

Dutch energy company OXXIO, announced their customer service will become 100% digital. OXXIO “O”, the chatbot inside the app, is powered by DigitalCX.

Start smart

Live in 8 weeks!

With SmartStart

We are focused on keeping things simple. DigitalCX is so easy to use that we can have your smart chatbot live within 8 weeks. 

International growth

Expanding our European footprint

Get in touch!

We have our roots in Rotterdam and are expanding across Europe. We have offices in The Netherlands, Germany and the UK. With our partners we have global reach.

From chats to conversations

Humanise digital

Easy integrations

Don’t just build automated chats, build personalised conversational experiences. With our standard API’s, integrating your data into the conversation is easy.

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See what DigitalCX can do for you
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