Helping you serve your customers better
We help you create customer journeys that always end in success. A question answered, a problem solved or a transaction secured.
Customer journey design
We’ll help you design customer journeys that work for your business. Journeys that add value, encourage deeper levels of engagement and open up new revenue opportunities.
Our reporting services help you capture, interpret and act upon the customer journey data DigitalCX collects.
Customer journey analytics: continuously improve your customer journeys. We help you understand what’s working, what’s not and what needs to change.
Business analytics: Insights from DigitalCX can also inform business strategy. Our analysts help you understand what customers say about your products, services and brand.
The creation, organisation and management of online content is a challenge for many organisations. Our knowledge management specialists can help you to…
Create knowledge Writing compelling copy that provides information and inspires action, all informed by high performance data driven analysis.
Rationalise knowledge Finding, connecting and organising content across your digital networks and knowledge bases.
Manage knowledge Constantly refining your content to ensure it not only remains current and consistent, but that it becomes increasingly relevant to your customers and their context.
Implementation includes seamless integration with your CRM and business systems, as well as training for your team. We set clearly defined goals and targets, agree a structured implementation plan, work with you to identify and overcome roadblocks, and implement to an agreed time frame.