Easily deploy intelligent assistants, smart chatbots and in-app engagement to improve the customer experience

DigitalCX is built specifically for your enterprise needs. It is a secure SAAS platform, hosted on Microsoft Azure, that supports more than 30 languages. Its API connects with all your backend systems to process transactions or to personalise conversations. A workflow system enables different departments to collaborate on creating useful dialogs.

The conversational user interface has rapidly become the standard in customer to company interactions. DigitalCX is designed with real conversations in mind. Its powerful T-dialogs and conversation flow design engine power conversations across channels. Build conversations to process requests or execute transactions directly from the dialog, whether it is on your website, in your app or on messaging platforms like Facebook messenger.

Having conversations with customers requires a database of knowledge assets, ranging from customer intents to industry and company specific patterns, dialogs and content. DigitalCX comes with simple to use, yet powerful knowledge management to turn all this into automated conversations. Easily connect your own product-catalogue with our conversation platform to facilitate sales and after sales service directly from your chatbot.

DigitalCX makes it easy to improve every day. Our algorithms detect (emerging) patterns to optimise natural language understanding. It will find knowledge gaps and try to fix them automatically. When too little data is available DigitalCX may suggest an answer, solution or schedule a task for your employees to get it done. Meanwhile your customer will be seamlessly transferred to a live agent to get the support he or she needs.

Artificial Intelligence, machine learning, natural language understanding; we understand it can be rather overwhelming. That’s why we developed a platform that is easy to use by your employees that have no coding experience. Your knowledge specialists or trainers in the call center, online service marketers and/or customer journey experts can be trained in a couple of days and become specialists in a couple of months.