Whitepaper: How to start smart with chatbots for customer service

AI is ready to shake up customer service and change customer engagement. But what’s hype and what’s realistic? And which are the brands having huge success with their chatbot deployments and what can we learn from them?

This series of whitepapers (three in all) and associated Q&A webinars will help answer this core question. That’s why we have designed them as a single conversation that explores how to get value from a technology wave that is only going to keep getting better year on year. Across the series we will cover:

  • Where to start?
  • How to implement fast
  • How to optimise before the next ‘must have’wave turns up

Guest author Martin Hill Wilson about the industry’s best practice and global use cases, and he has handpicked the best of what CX Company has discovered from 80 deployments over ten years.

What our Clients say
  • 'The series of webinars gave me great insights on when and how to implement a virtual assistant. We are looking into implementing in 2018 and I am happy I can share this whitepaper containing all tips and tricks with the team.' anonimous attendee Webinar 1&3
The most highlighted results
  • 300
    People have dailed in to Martin Hill Wilson's webinar series
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Opus research foresees explosive growth in Intelligent Assistants
Fact of the week
Powered by DigitalCX

Conversational commerce

Integrates automated & live chat

Albert Heijn’s new Allerhande Facebook Messenger chatbot is built by CX Company partner Makerstreet with our conversation platform DigitalCX.



Our first chatbot

In 2005 we developed our first chatbot for MSN Messenger. This Rabobank chatbot helped customers discover if they qualified for a loan.

OXXIO Digital Service App

Personal energy assistant

Powered by DigitalCX

Dutch energy company OXXIO, announced their customer service will become 100% digital. OXXIO “O”, the chatbot inside the app, is powered by DigitalCX.

Start smart

Live in 8 weeks!

With SmartStart

We are focused on keeping things simple. DigitalCX is so easy to use that we can have your smart chatbot live within 8 weeks. 

International growth

Expanding our European footprint

Get in touch!

We have our roots in Rotterdam and are expanding across Europe. We have offices in The Netherlands, Germany and the UK. With our partners we have global reach.

From chats to conversations

Humanise digital

Easy integrations

Don’t just build automated chats, build personalised conversational experiences. With our standard API’s, integrating your data into the conversation is easy.

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