T-Mobile Austria

For most customers, Tinka is the first point of contact. It is an intelligent assistant that helps customers get their jobs done fast. It understands what customers are trying to do when they engage with T-Mobile Austria and helps them achieve their goals.

Tinka handles more than 100.000 customer interactions per month on the website, mobile pages and on various social media platforms like Messenger. Tinka, and the self-service first approach, is driving growth and is being celebrated by both the business and its customers. It has improved the user experience by 87%, as measured by Attrakdiff.

What our Clients say
  • “Tinka, our intelligent assistant powered by DigitalCX, is our customer's first point of contact with T-Mobile. It is the intelligent guide to everything they need to get the most out of our services. Integrated, interactive and smart, Tinka is central to a self-service revolution that’s driving customer experience and growth in our business.” Marvin Peters, Head of Self-Service, T-Mobile Austria
The most highlighted results
  • 80 %
  • 52 %
    Point rise in NPS
  • 87 %
    Increased in usuability score
Unsere Kunden

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Opus research foresees explosive growth in Intelligent Assistants
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Powered by DigitalCX

Conversational commerce

Integrates automated & live chat

Albert Heijn’s new Allerhande Facebook Messenger chatbot is built by CX Company partner Makerstreet with our conversation platform DigitalCX.



Our first chatbot

In 2005 we developed our first chatbot for MSN Messenger. This Rabobank chatbot helped customers discover if they qualified for a loan.

OXXIO Digital Service App

Personal energy assistant

Powered by DigitalCX

Dutch energy company OXXIO, announced their customer service will become 100% digital. OXXIO “O”, the chatbot inside the app, is powered by DigitalCX.

Start smart

Live in 8 weeks!

With SmartStart

We are focused on keeping things simple. DigitalCX is so easy to use that we can have your smart chatbot live within 8 weeks. 

International growth

Expanding our European footprint

Get in touch!

We have our roots in Rotterdam and are expanding across Europe. We have offices in The Netherlands, Germany and the UK. With our partners we have global reach.

From chats to conversations

Humanise digital

Easy integrations

Don’t just build automated chats, build personalised conversational experiences. With our standard API’s, integrating your data into the conversation is easy.

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