By considering what customers are trying to achieve, Ditzo decluttered the online service experience. It now focusses on self-service and only presents live channels to solve the most complicated customer questions and problems. This ensures that 90% of all customer conversations are dealt with automatically and that Ditzo receives zero inbound calls. Ditzo has increased customer satisfaction while decreasing service costs at the same time.

Quotes
What our Clients say
  • Quote customer “DigitalCX helped us transform our customer service. We now run a stress free operation that keeps costs low and customers happy. By focussing on what customers are trying to achieve we now run an award winning service operation.” Wouter, Ditzo
Results
The most highlighted results
  • 90 %
    of service questions via self-service
  • 50 %
    reduction live contact
  • 87 %
    increased in NPS score
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Unsere Kunden

Wir sind stolz darauf, für diese Marken zu arbeiten

Opus research foresees explosive growth in Intelligent Assistants
Fact of the week
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Powered by DigitalCX

Conversational commerce

Integrates automated & live chat

Albert Heijn’s new Allerhande Facebook Messenger chatbot is built by CX Company partner Makerstreet with our conversation platform DigitalCX.

Milestone

2005

Our first chatbot

In 2005 we developed our first chatbot for MSN Messenger. This Rabobank chatbot helped customers discover if they qualified for a loan.

OXXIO Digital Service App

Personal energy assistant

Powered by DigitalCX

Dutch energy company OXXIO, announced their customer service will become 100% digital. OXXIO “O”, the chatbot inside the app, is powered by DigitalCX.

Start smart

Live in 8 weeks!

With SmartStart

We are focused on keeping things simple. DigitalCX is so easy to use that we can have your smart chatbot live within 8 weeks. 

International growth

Expanding our European footprint

Get in touch!

We have our roots in Rotterdam and are expanding across Europe. We have offices in The Netherlands, Germany and the UK. With our partners we have global reach.

From chats to conversations

Humanise digital

Easy integrations

Don’t just build automated chats, build personalised conversational experiences. With our standard API’s, integrating your data into the conversation is easy.

Contact us
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