Whitepaper

The rise of chatbot solutions in customer experience

By 2020, over 80% of businesses in the UK are expected to have a chatbot solution. Are you considering using artificial intelligence to make your business more efficient? This whitepaper is your guide to how, when and why to introduce chatbot technology.

Ember spoke to a range of industry experts including early chatbot adopters to capture key trends and insights. This whitepaper  covers:

  • How do businesses feel about implementing chatbot technology?
  • The general and social changes driving chatbot adoptation.
  • Why millennials love chatbots.
  • 5 tips for successfully integrating a chatbot.

Curious to learn more? Download the whitepaper now!

Quotes
What our Clients say
  • “Thanks to the chatbot, our Net Promoter Score has improved further. In addition, the CX Company chatbot provides us with very valuable information about what customers consider to be important and what they are or are not happy with.”
Results
The most highlighted results
  • 90 %
    of the survey respondents say that chatbot technology will have value on their current customer service model.
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Our clients

We are proud to work for these brands

Opus research foresees explosive growth in Intelligent Assistants
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Powered by DigitalCX

Conversational commerce

Integrates automated & live chat

Albert Heijn’s new Allerhande Facebook Messenger chatbot is built by CX Company partner Makerstreet with our conversation platform DigitalCX.

Milestone

2005

Our first chatbot

In 2005 we developed our first chatbot for MSN Messenger. This Rabobank chatbot helped customers discover if they qualified for a loan.

OXXIO Digital Service App

Personal energy assistant

Powered by DigitalCX

Dutch energy company OXXIO, announced their customer service will become 100% digital. OXXIO “O”, the chatbot inside the app, is powered by DigitalCX.

Start smart

Live in 8 weeks!

With SmartStart

We are focused on keeping things simple. DigitalCX is so easy to use that we can have your smart chatbot live within 8 weeks. 

International growth

Expanding our European footprint

Get in touch!

We have our roots in Rotterdam and are expanding across Europe. We have offices in The Netherlands, Germany and the UK. With our partners we have global reach.

From chats to conversations

Humanise digital

Easy integrations

Don’t just build automated chats, build personalised conversational experiences. With our standard API’s, integrating your data into the conversation is easy.

Contact us
Curious about the possibilities? We are happy to answer you.
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