Simpel offers innovative customer service via CX Company solutions
The Simpel chatbot can be easily found throughout their website, both in the open and the logged in domain. Different environments ask for different solutions, this is also what the chatbot offers. Helping customers in the best way possible, contextualising solutions based on the environment.
As a result NPS has risen and client calls have been reduced.
On top of this the chatbot also helps out the agents of the Simpel customer care center. Internal and external information are at the hand of the agent, integrated into their own agent platform. This enables Simpel to have all important information at one spot.
"Thanks to the chatbot, our Net Promotor Score has improved further. In addition, the CX Company chatbot provides us with very detailed and therefore valuable information about what customers consider to be important and what they are or are not happy with."
"Practically all the feedback that we have received from our customer service employees is positive."