How chatbot O. helps OXXIO connect with its customers

Oxxio decided to change the interaction between them and their customers. By engaging with them in a fun and easy way they have been able to connect with their customers, build brand loyalty and get a distinctive position in the Dutch energy market.

They have used their chatbot O. to get to this point. Starting out with a simple bot in their app helping them to check their meters. And building it out to a proactive and reactive bot in combination with a website bot.

A key strategy in this implementation was to make it personal and fun. With chatbot O. Oxxio has been able to reduce their live contacts by 50%. The self-service has improved by 100%!

If you would like to read more about this case, you can download it via the download button.

Quotes
What our Clients say
  • "Chatbot O. is the beating heart of the Oxxio app. With both proactive and reactive dialogues, it changes our relationship with customers."
  • "Our users actually post screenshots of conversations that they have with O. online. That's pretty unique for a company like ours."
Results
The most highlighted results
  • 50 %
    Reduced calls
  • 100 %
    Improved self-service
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Conversational commerce

Integrates automated & live chat

Albert Heijn’s new Allerhande Facebook Messenger chatbot is built by CX Company partner Makerstreet with our conversation platform DigitalCX.

Milestone

2005

Our first chatbot

In 2005 we developed our first chatbot for MSN Messenger. This Rabobank chatbot helped customers discover if they qualified for a loan.

OXXIO Digital Service App

Personal energy assistant

Powered by DigitalCX

Dutch energy company OXXIO, announced their customer service will become 100% digital. OXXIO “O”, the chatbot inside the app, is powered by DigitalCX.

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