The rise of chatbot solutions in customer experience
By 2020, over 80% of businesses in the UK are expected to have a chatbot solution. Are you considering using artificial intelligence to make your business more efficient? This whitepaper is your guide to how, when and why to introduce chatbot technology.
Ember spoke to a range of industry experts including early chatbot adopters to capture key trends and insights. This whitepaper covers:
- How do businesses feel about implementing chatbot technology?
- The general and social changes driving chatbot adoptation.
- Why millennials love chatbots.
- 5 tips for successfully integrating a chatbot.
Curious to learn more? Download the whitepaper now!
“Thanks to the chatbot, our Net Promoter Score has improved further. In addition, the CX Company chatbot provides us with very valuable information about what customers consider to be important and what they are or are not happy with.”
90 %of the survey respondents say that chatbot technology will have value on their current customer service model.