Simpel offers innovative customer service via CX Company solutions

The Simpel chatbot can be easily found throughout their website, both in the open and the logged in domain.  Different environments ask for different solutions, this is also what the chatbot offers. Helping customers in the best way possible, contextualising solutions based on the environment.
As a result NPS has risen and client calls have been reduced.

On top of this the chatbot also helps out the agents of the Simpel customer care center. Internal and external information are at the hand of the agent, integrated into their own agent platform. This enables Simpel to have all important information at one spot.

 

Quotes
What our Clients say
  • "Thanks to the chatbot, our Net Promotor Score has improved further. In addition, the CX Company chatbot provides us with very detailed and therefore valuable information about what customers consider to be important and what they are or are not happy with."
  • "Practically all the feedback that we have received from our customer service employees is positive."
Results
The most highlighted results
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Our clients

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Powered by DigitalCX

Conversational commerce

Integrates automated & live chat

Albert Heijn’s new Allerhande Facebook Messenger chatbot is built by CX Company partner Makerstreet with our conversation platform DigitalCX.

Milestone

2005

Our first chatbot

In 2005 we developed our first chatbot for MSN Messenger. This Rabobank chatbot helped customers discover if they qualified for a loan.

OXXIO Digital Service App

Personal energy assistant

Powered by DigitalCX

Dutch energy company OXXIO, announced their customer service will become 100% digital. OXXIO “O”, the chatbot inside the app, is powered by DigitalCX.

Start smart

Live in 8 weeks!

With SmartStart

We are focused on keeping things simple. DigitalCX is so easy to use that we can have your smart chatbot live within 8 weeks. 

International growth

Expanding our European footprint

Get in touch!

We have our roots in Rotterdam and are expanding across Europe. We have offices in The Netherlands, Germany and the UK. With our partners we have global reach.

From chats to conversations

Humanise digital

Easy integrations

Don’t just build automated chats, build personalised conversational experiences. With our standard API’s, integrating your data into the conversation is easy.

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