How chatbot O. helps OXXIO connect with its customers
Oxxio decided to change the interaction between them and their customers. By engaging with them in a fun and easy way they have been able to connect with their customers, build brand loyalty and get a distinctive position in the Dutch energy market.
They have used their chatbot O. to get to this point. Starting out with a simple bot in their app helping them to check their meters. And building it out to a proactive and reactive bot in combination with a website bot.
A key strategy in this implementation was to make it personal and fun. With chatbot O. Oxxio has been able to reduce their live contacts by 50%. The self-service has improved by 100%!
If you would like to read more about this case, you can download it via the download button.
"Chatbot O. is the beating heart of the Oxxio app. With both proactive and reactive dialogues, it changes our relationship with customers."
"Our users actually post screenshots of conversations that they have with O. online. That's pretty unique for a company like ours."
50 %Reduced calls
100 %Improved self-service