A SIM-only telecom provider completely transformed its previously static website into a website with dynamic content and a digital chatbot for dealing with customer questions. The chatbot can be easily found throughout their website, both in the open and the logged in domain. Different environments ask for different solutions, this is also what the chatbot offers. Helping customers in the best way possible, contextualising solutions based on the environment. As a result, NPS has risen and client calls have been reduced.
In addition, the chatbot also helps out the agents at the customer care center. Internal and external information are at the hand of the agent, integrated into their own platforms. This enables the company to have all important information in one spot.
- If you would like to read more, please fill in the form and receive an email to download this use case!
“Thanks to the chatbot, our Net Promoter Score has improved further. In addition, the CX Company chatbot provides us with very detailed and therefore valuable information about what customers consider to be important and what they are or are not happy with. Virtually all the feedback that we have received from our customer service employees is positive.”