Home / Use case

Telecom provider improves NPS and reduces call volume

  • 40% reduction in calls 
  • Real time insights into customer’s needs and wishes
Please fill in the form to download the full case study
  • When you press 'submit' you agree with our Privacy Statement.

Share

  • A SIM-only telecom provider completely transformed its previously static website into a website with dynamic content and a digital chatbot for dealing with customer questions. The chatbot can be easily found throughout their website, both in the open and the logged in domain. Different environments ask for different solutions, this is also what the chatbot offers. Helping customers in the best way possible, contextualising solutions based on the environment. As a result, NPS has risen and client calls have been reduced.

    In addition, the chatbot also helps out the agents at the customer care center. Internal and external information are at the hand of the agent, integrated into their own platforms. This enables the company to have all important information in one spot.

  •  
  • “Thanks to the chatbot, our Net Promoter Score has improved further. In addition, the CX Company chatbot provides us with very detailed and therefore valuable information about what customers consider to be important and what they are or are not happy with. Virtually all the feedback that we have received from our customer service employees is positive.”


Please fill in the form to download the full case study
  • When you press 'submit' you agree with our Privacy Statement.

Let’s arrange a meeting to discuss the future of your company where CX Company will help you increase your online conversion and customer experience!

Simon Foot - Sales Director, UK & Ireland
Do you want to improve the efficiency of your contact center? Or increase your conversion rates? Contact us and we will show you how.
Do you want to improve the efficiency of your contact center? Or increase your conversion rates? Contact us and we will show you how.
Request a demo
  • When you press 'submit' you agree with our Privacy Statement.