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Retail company reduced live contact in its flooded contact-channels via chatbot

  • 14% reduction in live contact

  • 14% reduction in costs

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To reduce live contact in its flooded contact-channels, this fashion retailer introduced a chatbot on its help-page. They wanted a quick and easy point solution which could be integrated into their existing architecture in as little as 8 weeks.

A chatbot placed on the help-page not only reduced live-chat contact by 14%, it provided valuable insight into customer interactions, enabling the company to make even more informed decisions. In creating a brand that encompasses everything it means to be a millennial girl on the go, every decision this online fashion retailer makes is informed by its customers.

What our clients say:

“Every decision we made prior and post implementation was data driven. If you work data driven, results will follow.” – Head of Customer Care


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Simon Foot - Sales Director, UK & Ireland
Do you want to improve the efficiency of your contact center? Or increase your conversion rates? Contact us and we will show you how.
Do you want to improve the efficiency of your contact center? Or increase your conversion rates? Contact us and we will show you how.
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