To reduce live contact in its flooded contact-channels, this fashion retailer introduced a chatbot on its help-page. They wanted a quick and easy point solution which could be integrated into their existing architecture in as little as 8 weeks.
A chatbot placed on the help-page not only reduced live-chat contact by 14%, it provided valuable insight into customer interactions, enabling the company to make even more informed decisions. In creating a brand that encompasses everything it means to be a millennial girl on the go, every decision this online fashion retailer makes is informed by its customers.
What our clients say:
“Every decision we made prior and post implementation was data driven. If you work data driven, results will follow.” – Head of Customer Care