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Insurance company reduces operational costs by 27%

  • 27% reduction in operational costs 

  • 35% increase in customer satisfaction 

  • 40% decrease in call & email volume 

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Over the years this insurance company transformed into a digital insurer striving to make things as easy as possible for their customers. The online intelligent assistant which was integrated into its service strategy from 2014-2015, marked the start of an organisation-wide digital transformation.
Four years later, digital communication has increased from 40% to 75% of all interaction, call & email volume has decreased by 40% and operational costs have reduced by 27%.

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Simon Foot - Sales Director, UK & Ireland
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