Home / Use case

Insurance company reduces operational costs by 27%

  • 27% reduction in operational costs 

  • 35% increase in customer satisfaction 

  • 40% decrease in call & email volume 

Please fill in the form to download the full case study
  • When you press 'submit' you agree with our Privacy Statement.

Share

Over the years this insurance company transformed into a digital insurer striving to make things as easy as possible for their customers. The online intelligent assistant which was integrated into its service strategy from 2014-2015, marked the start of an organisation-wide digital transformation.
Four years later, digital communication has increased from 40% to 75% of all interaction, call & email volume has decreased by 40% and operational costs have reduced by 27%.

Download the case study to learn more about this company’s journey and their tips on ensuring chatbot success.


Please fill in the form to download the full case study
  • When you press 'submit' you agree with our Privacy Statement.

Let’s arrange a meeting to discuss the future of your company where CX Company will help you increase your online conversion and customer experience!

Simon Foot - Sales Director, UK & Ireland
Do you want to improve the efficiency of your contact center? Or increase your conversion rates? Contact us and we will show you how.
Do you want to improve the efficiency of your contact center? Or increase your conversion rates? Contact us and we will show you how.
Request a demo
  • When you press 'submit' you agree with our Privacy Statement.