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How chatbot O. helps energy supplier connect with its customers

  • 50% reduction in calls 
  • 100% improved self-service
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  • By engaging with customers in a fun and easy way, a leading energy supplier has been able to connect with its customers, build brand loyalty and gain a distinctive position in the energy market.

    They have used a chatbot named O. to get to this point. It all started out with a simple bot integrated into their app, designed to help customers check their meters. Eventually it was transformed into a proactive and reactive bot positioned on both the app and website.

    A key strategy in this implementation was to make it personal and fun. With chatbot O., the company has been able to reduce their live contacts by 50% and improve self-service by 100%!

    If you would like to read more about this case, you can download it via the download button.

  • What our clients say:

“Chatbot O. is the beating heart of the app. With both proactive and reactive dialogues, it changes our relationship with customers.”

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    “Our users actually post screenshots of conversations that they have with O. online. That’s pretty unique for a company like ours.”


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Simon Foot - Sales Director, UK & Ireland
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Do you want to improve the efficiency of your contact center? Or increase your conversion rates? Contact us and we will show you how.
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