By engaging with customers in a fun and easy way, a leading energy supplier has been able to connect with its customers, build brand loyalty and gain a distinctive position in the energy market.
They have used a chatbot named O. to get to this point. It all started out with a simple bot integrated into their app, designed to help customers check their meters. Eventually it was transformed into a proactive and reactive bot positioned on both the app and website.
A key strategy in this implementation was to make it personal and fun. With chatbot O., the company has been able to reduce their live contacts by 50% and improve self-service by 100%!
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What our clients say:
“Chatbot O. is the beating heart of the app. With both proactive and reactive dialogues, it changes our relationship with customers.
“Our users actually post screenshots of conversations that they have with O. online. That’s pretty unique for a company like ours.”