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The contact strategy of leading Dutch energy supplier Eneco

  • 19,000 conversations per week
  • 68%  dialog completion rate

  • 90% recognition rate

 

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Eneco turned to CX Company in search of an automated, self-serve solution, capable of handling thousands of customer enquiries and transactions. With an average of 1.5 million calls per year, Eneco aimed to drive traffic away from its flooded contact centre by offering its customers a world-class digital experience with 24/7 support.

Download the case study to learn more about this company’s journey and their tips on ensuring chatbot success.


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Simon Foot - Sales Director, UK & Ireland
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