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Preparing for the holiday period with ANWB’s Chatbot Iris

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Iris is an integral part of ANWB. Since 2012 she has been the virtual assistant that helps take the strain off ANWB’s Member Service Centre, by answering online questions on all possible topics. Roadside assistance, insurance, traffic information, day trips; Iris knows all about it. Last year she answered 3 million of these kinds of questions. Not bad!

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