News
Virtual Assistant Sophie is now available on Facebook Messenger.

This innovative step of the well-known german telecommunication provider congstar was made possible in cooperation with CX Company, who already implemented Sophie on the Company Website. The Customer Engagement Platform DigitalCX has enabled congstar to independently develop a further communication channel. The necessary adaptions on the wording of the already existing database was done in close cooperation between both companies.

In the future Sophie won’t be answering questions only on the websites of congstar but also in the personal messenger where she can be easily added.

If the customers of congstar have the need for information about their mobile tariff, on prepaid offers, a change of tariff, landline, DSL or Mobile phone- and Router Set-Ups they can just enter their question in the messenger and Sophie knows what needs to be done. She recognizes questions on all relevant topics, points to the right links, navigates to the correct product page and answers directly by herself.

“The Cooperation with congstar is very innovative. The intelligent connection of Facebook Messenger and the very elaborate database of Sophie makes it possible to offer expedient and relevant information on the user’s question. Thus congstar possibly owns the most recent and most intelligent Facebook Chatbot on the internet,” explains Sori Chionidis, Managing Director of CX Company GmbH.

Fact of the week
Opus research foresees explosive growth in Intelligent Assistants
/
Powered by DigitalCX

Conversational commerce

Integrates automated & live chat

Albert Heijn’s new Allerhande Facebook Messenger chatbot is built by CX Company partner Makerstreet with our conversation platform DigitalCX.

Milestone

2005

Our first chatbot

In 2005 we developed our first chatbot for MSN Messenger. This Rabobank chatbot helped customers discover if they qualified for a loan.

OXXIO Digital Service App

Personal energy assistant

Powered by DigitalCX

Dutch energy company OXXIO, announced their customer service will become 100% digital. OXXIO “O”, the chatbot inside the app, is powered by DigitalCX.

Start smart

Live in 8 weeks!

With SmartStart

We are focused on keeping things simple. DigitalCX is so easy to use that we can have your smart chatbot live within 8 weeks. 

International growth

Expanding our European footprint

Get in touch!

We have our roots in Rotterdam and are expanding across Europe. We have offices in The Netherlands, Germany and the UK. With our partners we have global reach.

From chats to conversations

Humanise digital

Easy integrations

Don’t just build automated chats, build personalised conversational experiences. With our standard API’s, integrating your data into the conversation is easy.

About CX
We want to tell you our story
Events
Where to meet CX Company
Our solution
What to expect from DigitalCX?
Request demo
See what DigitalCX can do for you