This innovative step of the well-known german telecommunication provider congstar was made possible in cooperation with CX Company, who already implemented Sophie on the Company Website. The Customer Engagement Platform DigitalCX has enabled congstar to independently develop a further communication channel. The necessary adaptions on the wording of the already existing database was done in close cooperation between both companies.
In the future Sophie won’t be answering questions only on the websites of congstar but also in the personal messenger where she can be easily added.
If the customers of congstar have the need for information about their mobile tariff, on prepaid offers, a change of tariff, landline, DSL or Mobile phone- and Router Set-Ups they can just enter their question in the messenger and Sophie knows what needs to be done. She recognizes questions on all relevant topics, points to the right links, navigates to the correct product page and answers directly by herself.
“The Cooperation with congstar is very innovative. The intelligent connection of Facebook Messenger and the very elaborate database of Sophie makes it possible to offer expedient and relevant information on the user’s question. Thus congstar possibly owns the most recent and most intelligent Facebook Chatbot on the internet,” explains Sori Chionidis, Managing Director of CX Company GmbH.