Home / Blog

What's going on

Category filter:

Conversation: The interface to value

Last week I visited the Web Summit in Lisbon. A truly great event to meet new people and companies, get…

Conversational Commerce and Humanising the Customer Experience

I think about Conversational Commerce and its impact on Customer Experience for some time now. How should we develop AI…

Requirements for an intelligent chatbot for the enterprise

Automating customer service is the holy grail. Wouldn’t it be great if you could generate automatic answers for most common…

The evolution of automating customer service

The world is being automated and it’s changing our lives. Our homes are smart, our cars drive themselves and many…

Automating customer service for Black Friday

Online sales hit a record $3 billion on Black Friday with over a $1 billion coming from mobile. Most of the sales…

Why the Internet of Things is important for customer service

Our latest project with Dutch energy company Oxxio received lots of news coverage last week. In partnership with web agency TamTam, we…

5 myths busted for automating customer service

In a world dominated by an “I need it now” mentality customers don’t just want their queries solved. They want…

What customer service professionals can learn from screenwriters

Many companies, both on and offline, try to create successful customer journeys by reducing negative emotions and stimulating positive ones.…

Search is the start of every customer journey

When you want something, you search. Sometimes on Google, sometimes directly on a company’s website. It doesn’t matter which device…
Prev Next

Why not arrange a meeting to discuss the future of your company? Find out how CX Company can help you to increase your online conversion and get results from having better conversations with your customers. 

Elizabeth Russell- Sales Manager, UK & Ireland
Explore our user friendly conversation platform before you buy.
Put our DigitalCX CMS platform to the test with your own content for FREE. No commitment or hidden costs.
Explore our user friendly conversation platform before you buy.
Sign up for a 30-day free trial with your own DigitalCX sandbox.
  • When you press 'start free trial' you agree with our Privacy Statement.
  • This field is for validation purposes and should be left unchanged.