What's going on
Conversation: The interface to value
Last week I visited the Web Summit in Lisbon. A truly great event to meet new people and companies, get…
Conversational Commerce and Humanising the Customer Experience
I think about Conversational Commerce and its impact on Customer Experience for some time now. How should we develop AI…
Requirements for an intelligent chatbot for the enterprise
Automating customer service is the holy grail. Wouldn’t it be great if you could generate automatic answers for most common…
The evolution of automating customer service
The world is being automated and it’s changing our lives. Our homes are smart, our cars drive themselves and many…
Automating customer service for Black Friday
Online sales hit a record $3 billion on Black Friday with over a $1 billion coming from mobile. Most of the sales…
Why the Internet of Things is important for customer service
Our latest project with Dutch energy company Oxxio received lots of news coverage last week. In partnership with web agency TamTam, we…
5 myths busted for automating customer service
In a world dominated by an “I need it now” mentality customers don’t just want their queries solved. They want…
What customer service professionals can learn from screenwriters
Many companies, both on and offline, try to create successful customer journeys by reducing negative emotions and stimulating positive ones.…
Search is the start of every customer journey
When you want something, you search. Sometimes on Google, sometimes directly on a company’s website. It doesn’t matter which device…
Why not arrange a meeting to discuss the future of your company? Find out how CX Company can help you to increase your online conversion and get results from having better conversations with your customers.
Simon Foot - Sales Director, UK & Ireland
