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Martin Hill Wilson – thoughts on the evolution of self-service

When we talk with businesses, an often-recurring topic is the evolution of self-service and how things are going to look…

Introducing AI and our journey to content automation

Throughout 2019, we focused our roadmap on bringing more AI into the platform to take advantage of the developments in…

How do you stack up to platform X?

A question we are regularly asked is ‘How do you stack up to platform X?’. Here are four facts about…

Employee in the spotlight: Iris Maessen

Tell us about yourself I’m Iris Maessen, born and raised in a small town in the south of the Netherlands.…

Tips for 2020 Chatbot Success

In the past decade, chatbots have gained serious momentum. So much so, that it was predicted that by the start…

6 ways to use a chatbot to engage customers & improve sales this Christmas

Christmas is almost here! In the fight for that all important market-share, brands must not only compete on price this…
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The no brainers in conversational AI - Replacing webforms with conversational dialogs

How often do you find yourself bored out of your mind while filling out a lengthy and unengaging webform? I’m…

The no brainers in conversational AI - Using a chatbot to improve your conversion rate

When people think of chatbots they often think of a simple FAQ bot that provides answers to basic and repetitive…

The no brainers in conversational AI - Hybridizing live chat with a chatbot

In today’s digital-first world, live chat should be an integral part of your customer service strategy. Chat adoption rates have…
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Simon Foot - Sales Director, UK & Ireland
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