DigitalCX

The conversation platform that answers questions, solves problems and gets the customer's job done

CX Company

Experts in Intelligent Assistance & smart chatbots

CX Company has 10+ years experience and 60+ clients across Europe. Our Intelligent Assistants and smart chatbots have over 100 million automated conversations per year.

CX Company

AI made easy

We dedicate our development team to make it easy to implement, use and continuously improve your Intelligent Assistant or smart chatbot.

CX Company

Go live fast

With our smartStart approach your Intelligent Assistant or smart chatbot can be live in 8 weeks. Our conversational platform DigitalCX will help you make it better every day after that.

CX Company

Real results. No BS

Our client case-studies prove that our conversation platform helps you deliver real business results, today!

DigitalCX

The conversation platform to improve the customer experience, reduce service costs and increase conversion rates.

Successful conversations in each step of the customer’s journey

POWERED BY

Natural language in 20+ languages

Knowledge management and conversation design without the need to code

Human and machine collaboration to continuously improve the bot conversation and keep control over it

Easy data integration with other smart systems in your front- and back-end

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1

Our projects

Build personalised conversations in your app

Build new ways of engaging with customers
Make it personal with data
Help your customer take action
<-- Watch the video to see it in action

2

Our projects

A chatbot on Facebook Messenger to help customers get jobs done.

Send updates and notifications
Answer questions
Give personalised advice
Seamlessly transfer to live when needed

3

Our projects

A virtual assistant on your homepage to increase self-service and help customers achieve their goal.

Answer customer questions
Solve problems
Secure transactions
Seamlessly transfer to live contact

4

Our projects

A chatbot to improve conversion rates

Proactively start conversations
Personalise with customer input
Pre-fill forms from the conversation
Or secure the transaction in your systems

5

Our projects

Let agents effectively answer questions via social media, web chat and email.

Smart answer suggestion
One click answering
Supervised machine learning

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Our clients

Real stories

Show all case-studies

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T-Mobile Austria

How a chatbot named Tinka increases self-service adoption

OHRA

How insurer OHRA uses a chatbot to increase conversion rates

Ditzo

How Ditzo reduced live contact by 50% and improved NPS.

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Show all case-studies

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Our clients

We are proud to work for these brands

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Powered by DigitalCX

Conversational commerce

Integrates automated & live chat

Albert Heijn’s new Allerhande Facebook Messenger chatbot is built by CX Company partner Makerstreet with our conversation platform DigitalCX.

See the video

Milestone

2005

Our first chatbot

In 2005 we developed our first chatbot for MSN Messenger. This Rabobank chatbot helped customers discover if they qualified for a loan.

See our solution

OXXIO Digital Service App

Personal energy assistant

Powered by DigitalCX

Dutch energy company OXXIO, announced their customer service will become 100% digital. OXXIO “O”, the chatbot inside the app, is powered by DigitalCX.

See the movie

Start smart

Live in 8 weeks!

With SmartStart

We are focused on keeping things simple. DigitalCX is so easy to use that we can have your smart chatbot live within 8 weeks.

Contact us

International growth

Expanding our European footprint

Get in touch!

We have our roots in Rotterdam and are expanding across Europe. We have offices in The Netherlands, Germany and the UK. With our partners we have global reach.

Contact us

From chats to conversations

Humanise digital

Easy integrations

Don’t just build automated chats, build personalised conversational experiences. With our standard API’s, integrating your data into the conversation is easy.

Our solution

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