At CX Company, we believe in getting the job done – quickly and efficiently and by the right resources. As an established market leader, we have been innovating and developing enterprise intelligent assistance and chatbot technology for over 14 years. We created DigitalCX – designed as a smarter chatbot platform that is easy to use and manage, fast to deploy, commercially viable and with AI driven, enterprise-ready technology that is robust and proven to deliver results.
Microbots are not only experts in resolving specific customer queries, they can help grow your revenue, reduce cost to serve and increase customer satisfaction.
We have been training chatbots since 2005 learning from a broad range of industries and thousands of customer conversations. Using this knowledge we can develop multiple microbots to help your business thrive.
A smarter chatbot platform designed to improve the customer experience, reduce service costs and increase conversion rates. Successful conversations in each step of the customer’s journey and powered by:
CX Company has built DigitalCX to:
Business users can own the management of your conversations with simple ‘drag & drop’ interfaces after just 1 day of training. Your technical staff can build anything they want with our open API’s and microservices.
We can be live in 8 weeks and deliver invaluable and actionable customer insights, such as the things your customers look for and want to do on your website, and a reduction in contact centre interaction.
Your customer service operations can be available and open for business 24/7 on any digital channel. From your website to mobile device, and from social media messenger bots to mobile applications.
With multiple API capabilities, web hooks and out-of-the-box contexts, you will be able to offer personal interactions by customer type, geo-location and which device and media channel is being used.
CX Company offers Europe’s most experienced chatbot platform technology handling over 4 million intelligent, personal and automated interactions each day, globally, so that your employees don’t have to. We put Artificial Intelligence into real world practise. For many of Europe’s largest and most demanding customer-centric brands, our DigitalCX platform facilitates personal, relevant and humanised conversation with customers over any digital channel. Our clients have seen their:
Why not arrange a meeting to discuss the future of your company? Find out how CX Company can help you to increase your online conversion and get results from having better conversations with your customers.
