Experts in AI chatbots since 2005.

In today’s digital world, customers demand an exceptional customer experience via whichever channel is most convenient to them. Step-up your customer experience game and improve your conversion rate or reduce support costs. AI-powered – code free. Check out how easy it is to use our chatbot platform.

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Don't take our word for it. Trust our long term clients!

Conversational AI chatbots are here to help your business in so many ways

Why use Conversational AI chatbots?

Take the strain off your contact centre

Improve the conversion rate of your shopping carts

Reduce live contact

Promote self-service

Reduce service costs

Digitize your business

Why CX Company

Experts in conversational AI chatbots for more than 15 years.

In recent years, the chatbot industry has experienced exponential growth. While there are thousands of vendors to choose from, we remain ahead of the crowd. Our platform DigitalCX provides users with an intuitive drag & drop platform, enabling them to create a chatbot without needing to know a single bit of code. We have been in the business for 15 years; we are one of the world’s top 20 chatbot providers according to Gartner, Forrester, and Tractica, and over 70+ prestigious brands trust our platform.

Want to hear more? Why don’t you check out some of our client references and use cases?

Case Study

Ditzo reduces live contact by 50% and improves NPS

By considering what customers are trying to achieve, this insurance group decluttered its online service experience. It now focuses on self-service and only presents live channels to solve the most complicated customer questions and problems.

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Case Study

Chatbot O. helps energy supplier connect with its customers

By engaging with customers in a fun and easy way, a leading energy supplier, Oxxio has been able to connect with its customers, build brand loyalty and gain a distinctive position in the energy market.

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Case Study

AEGON is moving towards a 5 star virtual assistant

Multinational insurance company, Aegon reached out to CX Company in pursuit of a Virtual Assistant that could answer questions, automate processes & transactions, and most importantly, offer a warm handover to a live chat agent when the customer could not be helped.

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Client references

This is what our clients have to say

“A good partner that delivers on the promise and provides support anytime needed”

Jorissa Neutelings, Director Digital Developments at Vattenfall

“We are very satisfied with what CX Company's chatbot platform, DigitalCX can do"

Ruud Huigsloot, Conversational Lead at Eneco

“DigitalCX helped us transform our customer service. We now run a stress free operation that keeps costs low and our customers happy"

Wouter de Vries, Customer Services Manager at Ditzo

The technology - an AI driven chatbot platform

DigitalCX – a new colleague in your team

By combining our knowledge and expertise with yours, and following our structured implementation model, your chatbot can be live within days. To help you get up and running, we offer an intuitive e-learning platform where users can quickly learn how to build and maintain the chatbot themselves.

A chatbot is not a project that ends after implementation. It’s a new member of your organisation – someone who needs the extra attention in the beginning to get up and running, and then regular attention to keep performing. That’s why we offer 17 out-of-the-box dashboards. With an abundance of customer data at hand, you are equipped to make informed decisions and optimise on a regular basis.

Let’s arrange a quick call on how Conversational AI could help you overcome your specific business challenges. We have 15 years experience in helping clients reduce service costs, increase customer satisfaction and increase revenue with higher compliance levels. Feel free to book a slot in my agenda

Elizabeth Russell - Sales Manager, UK & Ireland

Book a meeting with Elizabeth