The conversation platform that answers questions, solves problems and gets the customer's job done

CX Company

Experts in Intelligent Assistance & smart chatbots

CX Company has 10+ years experience and 60+ clients across Europe. Our Intelligent Assistants and smart chatbots have over 100 million automated conversations per year.
CX Company

AI made easy

We dedicate our development team to make it easy to implement, use and continuously improve your Intelligent Assistant or smart chatbot.
CX Company

Go live fast

With our smartStart approach your Intelligent Assistant or smart chatbot can be live in 8 weeks. Our conversational platform DigitalCX will help you make it better every day after that.
CX Company

Real results. No BS

Our client case-studies prove that our conversation platform helps you deliver real business results, today!


The conversation platform to improve the customer experience, reduce service costs and increase conversion rates.

Successful conversations in each step of the customer’s journey


Natural language in 20+ languages

Knowledge management and conversation design without the need to code

Human and machine collaboration to continuously improve the bot conversation and keep control over it

Easy data integration with other smart systems in your front- and back-end

Our projects

Build personalised conversations in your app

  • Build new ways of engaging with customers
  • Make it personal with data
  • Help your customer take action
  • <-- Watch the video to see it in action
Our projects

A chatbot on Facebook Messenger to help customers get jobs done.

  • Send updates and notifications
  • Answer questions
  • Give personalised advice
  • Seamlessly transfer to live when needed
Our projects

A virtual assistant on your homepage to increase self-service and help customers achieve their goal.

  • Answer customer questions
  • Solve problems
  • Secure transactions
  • Seamlessly transfer to live contact
Our projects

A chatbot to improve conversion rates

  • Proactively start conversations
  • Personalise with customer input
  • Pre-fill forms from the conversation
  • Or secure the transaction in your systems
Our projects

Let agents effectively answer questions via social media, web chat and email.

  • Smart answer suggestion
  • One click answering
  • Supervised machine learning
Our clients

We are proud to work for these brands

Powered by DigitalCX

Conversational commerce

Integrates automated & live chat

Albert Heijn’s new Allerhande Facebook Messenger chatbot is built by CX Company partner Makerstreet with our conversation platform DigitalCX.



Our first chatbot

In 2005 we developed our first chatbot for MSN Messenger. This Rabobank chatbot helped customers discover if they qualified for a loan.

OXXIO Digital Service App

Personal energy assistant

Powered by DigitalCX

Dutch energy company OXXIO, announced their customer service will become 100% digital. OXXIO “O”, the chatbot inside the app, is powered by DigitalCX.

Start smart

Live in 8 weeks!

With SmartStart

We are focused on keeping things simple. DigitalCX is so easy to use that we can have your smart chatbot live within 8 weeks. 

International growth

Expanding our European footprint

Get in touch!

We have our roots in Rotterdam and are expanding across Europe. We have offices in The Netherlands, Germany and the UK. With our partners we have global reach.

From chats to conversations

Humanise digital

Easy integrations

Don’t just build automated chats, build personalised conversational experiences. With our standard API’s, integrating your data into the conversation is easy.

Conversation Platform
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