Smartening the chatbot experience – Automating conversations to get the customer’s job done

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Why CX Company

Our story

At CX Company, we believe in getting the job done – quickly and efficiently and by the right resources. As an established market leader, we have been innovating and developing enterprise intelligent assistance and chatbot technology for over 14 years. We created DigitalCX – designed as a smarter chatbot platform that is easy to use and manage, fast to deploy, commercially viable and with AI driven, enterprise-ready technology that is robust and proven to deliver results.  

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We are now ISO 27001 and NEN 7510 certified!

The smarter chatbot solution for happier customers

Our solution - DigitalCX

A smarter chatbot platform designed to improve the customer experience, reduce service costs and increase conversion rates. Successful conversations in each step of the customer’s journey and powered by:

  • Natural language in 20+ languages
  • Knowledge management and conversation design without the need to code
  • Human and machine collaboration to continuously improve the bot conversation and keep control over it
  • Easy data integration with other smart systems in your front- and back-end

CX Company has built DigitalCX to: 

  • Be loved by business users and techies

    Business users can own the management of your conversations with simple ‘drag & drop’ interfaces after just 1 day of training. Your technical staff can build anything they want with our open API’s and microservices.

  • Get results fast and improve them

    We can be live in 8 weeks and deliver invaluable and actionable customer insights, such as the things your customers look for and want to do on your website, and a reduction in contact centre interaction.

  • Deliver a single conversation platform

    Your customer service operations can be available and open for business 24/7 on any digital channel. From your website to mobile device, and from social media messenger bots to mobile applications.

  • Deliver personalised and relevant customer experiences

    With multiple API capabilities, web hooks and out-of-the-box contexts, you will be able to offer personal interactions by customer type, geo-location and which device and media channel is being used. 

Our credentials

CX Company offers Europe’s most experienced chatbot platform technology handling over 4 million intelligent, personal and automated interactions each day, globally, so that your employees don’t have to. We put Artificial Intelligence into real world practise. For many of Europe’s largest and most demanding customer-centric brands, our DigitalCX platform facilitates personal, relevant and humanised conversation with customers over any digital channel.  Our clients have seen their: 

  • NPS doubled
  • Conversion rates doubled
  • Call Volumes halved

Read more about our case studies

Why not arrange a meeting to discuss the future of your company? Find out how CX Company can help you to increase your online conversion and get results from having better conversations with your customers. 

Simon Foot - Sales Director, UK & Ireland
Do you want to improve the efficiency of your contact center? Or increase your conversion rates? Contact us and we will show you how.
Do you want to improve the efficiency of your contact center? Or increase your conversion rates? Contact us and we will show you how.
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