The conversation platform that answers questions, solves problems and gets the customer's job done
The conversation platform to improve the customer experience, reduce service costs and increase conversion rates.
Successful conversations in each step of the customer’s journey
Natural language in 20+ languages
Knowledge management and conversation design without the need to code
Human and machine collaboration to continuously improve the bot conversation and keep control over it
Easy data integration with other smart systems in your front- and back-end
Build personalised conversations in your app
- Build new ways of engaging with customers
- Make it personal with data
- Help your customer take action
- <-- Watch the video to see it in action
A chatbot on Facebook Messenger to help customers get jobs done.
- Send updates and notifications
- Answer questions
- Give personalised advice
- Seamlessly transfer to live when needed
A virtual assistant on your homepage to increase self-service and help customers achieve their goal.
- Answer customer questions
- Solve problems
- Secure transactions
- Seamlessly transfer to live contact
A chatbot to improve conversion rates
- Proactively start conversations
- Personalise with customer input
- Pre-fill forms from the conversation
- Or secure the transaction in your systems
Let agents effectively answer questions via social media, web chat and email.
- Smart answer suggestion
- One click answering
- Supervised machine learning
We are proud to work for these brands
Integrates automated & live chat
Albert Heijn’s new Allerhande Facebook Messenger chatbot is built by CX Company partner Makerstreet with our conversation platform DigitalCX.
Our first chatbot
In 2005 we developed our first chatbot for MSN Messenger. This Rabobank chatbot helped customers discover if they qualified for a loan.
Personal energy assistant
Powered by DigitalCX
Dutch energy company OXXIO, announced their customer service will become 100% digital. OXXIO “O”, the chatbot inside the app, is powered by DigitalCX.
Live in 8 weeks!
We are focused on keeping things simple. DigitalCX is so easy to use that we can have your smart chatbot live within 8 weeks.
Expanding our European footprint
Get in touch!
We have our roots in Rotterdam and are expanding across Europe. We have offices in The Netherlands, Germany and the UK. With our partners we have global reach.
Don’t just build automated chats, build personalised conversational experiences. With our standard API’s, integrating your data into the conversation is easy.